Shipping & Delivery Policy

Last Updated: 2026

At Woliyo, we know how excited you are to receive your little one’s new outfit. We work hard to make sure every order is packed with care and delivered safely, right to your doorstep. This policy explains how we process, ship, and deliver your orders across Bangladesh.

1. Order Processing

Once your order is confirmed (payment received or Cash on Delivery verified), we begin processing it right away. Order processing usually takes 1–2 working days, not including weekends and public holidays. During sales, festive seasons, or high-demand periods, processing may take slightly longer.

2. Delivery Coverage

Woliyo delivers nationwide across Bangladesh through trusted courier partners. Delivery availability may vary slightly for remote areas.

3. Estimated Delivery Time

  • Inside Dhaka City: 1-3 working days
  • Outside Dhaka: 2-5 working days
  • Pre-Order Items: 7–15 days (as these are specially arranged for your order)

Please note these are estimated timelines. Delivery may occasionally be delayed due to courier operations, weather conditions, festivals, or other unforeseen circumstances. We truly appreciate your patience in such cases.

4. Shipping Charges

Inside Dhaka City: ৳70
Outside Dhaka: ৳120

Shipping charges are calculated based on your delivery location and will be clearly shown at checkout before you confirm your order.

5. Cash on Delivery (COD)

We offer Cash on Delivery in selected areas across Bangladesh. Please keep the exact amount ready at the time of delivery to make the process smooth and quick.

6. Delivery Attempts

Our courier partner will attempt to deliver your order to the address provided. If you’re unavailable at the time of delivery, a re-delivery may be arranged as per courier policy. Repeated failed attempts may result in additional charges.

7. Delayed or Undelivered Orders

While we do our best to ensure timely delivery, Woliyo is not responsible for delays caused by:

  • Incorrect or incomplete delivery address
  • Customer being unavailable at the time of delivery
  • Natural disasters, strikes, or public emergencies
  • Courier service limitations beyond our control

If any issue arises, our support team will do everything possible to help resolve it quickly.

8. Product Inspection at Delivery

We kindly request customers to check their package at the time of delivery, especially for size, color, and quantity. Any damage, missing items, or discrepancies must be reported to us within 24 hours of delivery, along with a clear unboxing video or photos for verification.

9. Exchange Shipping Charges

  • If you receive a wrong or defective product, Woliyo will bear the delivery cost for the replacement.
  • If you wish to exchange an item due to size or personal preference, delivery charges for the exchange will be borne by the customer.

10. Address Accuracy

Please make sure your delivery address, contact number, and location details are correct and complete at the time of placing your order. Woliyo cannot be held responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

11. Policy Updates

Woliyo reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will take effect as soon as they are posted on this page.

Need Help with Your Order?

For any shipping or delivery-related questions, feel free to reach out to us anytime.

📧 support@woliyo.com
📞 +8801320549246

Woliyo – Wrapped in Love.