Privacy Policy

Last Updated: 2026

At Woliyo, your trust means everything to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products. We believe in being fully transparent about what we do with your data, and we’re committed to keeping it safe at every step.

Who Are We?

Woliyo is a premium baby and kids’ fashion brand based in Bangladesh, dedicated to creating soft, safe, and beautifully designed clothing for children aged 0–10 years. Our goal is simple: to bring comfort, quality, and love into every piece your child wears, while offering our customers a smooth and trustworthy shopping experience.

What Information Do We Collect?

When you visit our website or place an order with us, we may collect the following information:

  • Your name, email address, and contact number
  • Billing and delivery address
  • Payment-related information (processed securely through our payment partners)
  • Order history and preferences
  • Basic technical data such as your IP address, browser type, and device information (collected automatically to improve your browsing experience)

We only collect what is necessary to process your order, provide customer support, and improve our services.

How Do We Use Your Information?

We use your personal information to:

  • Process and deliver your orders accurately and on time
  • Communicate with you about your purchase, order status, and delivery updates
  • Respond to your questions, feedback, or support requests
  • Send you updates about new collections, offers, or promotions (only with your permission)
  • Improve our website, products, and overall shopping experience
  • Maintain records for accounting, legal, or security purposes

We never sell or rent your personal information to any third party.

Sharing Your Information

We may share your information only when necessary, and always with care:

  • Delivery partners – to ensure your order reaches you safely
  • Payment processors – to securely handle your transactions
  • Service providers – who assist us with marketing, analytics, or customer support

These partners are only given the information required to perform their specific service, and they are expected to handle your data responsibly and confidentially. Some third-party services, such as payment gateways, may have their own separate privacy policies.

How We Protect Your Information

Your privacy and security are important to us. We use industry-standard security measures, including SSL encryption, secure servers, and firewalls, to protect your personal data from unauthorized access, loss, or misuse.

While no method of transmission over the internet is completely secure, we continuously follow best practices to keep your information as safe as possible.

We may occasionally ask for identity verification before sharing or updating personal information, to ensure your data stays protected.

Your Rights & Choices

You have full control over your personal information. At any time, you can:

  • Request access to the personal data we hold about you
  • Ask us to correct, update, or delete your information
  • Withdraw your consent to receive marketing communications
  • Raise any concerns or complaints regarding your data

To make any of these requests, simply reach out to us at:
📧 support@woliyo.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, so we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us anytime at support@woliyo.com. We’re here to help.

Woliyo – Wrapped in Love.