Refund & Returns Policy

Last Updated: 2026

Thank you for shopping with Woliyo. We want every parent to feel confident and happy with their purchase. Please read our Refund & Returns Policy carefully, as it explains how returns and replacements work for all our products, including kids wear, kids toys, and baby essentials.

No Refund Policy

Woliyo does not offer cash refunds. Instead, we provide a replacement of the same product if your order qualifies under the conditions below.

Return Claim Window

If you wish to return or replace an item, you must inform us within 24 hours of receiving your order. Requests made after this window will not be accepted.

Valid Conditions for Return & Replacement

We accept return/replacement requests only under the following circumstances:

  1. You received the wrong product
  2. The product was defective or damaged
  3. The product arrived with missing parts or accessories
  4. The item received does not match the description or content shown on our website

What You’ll Need

To process your return or replacement request, please provide:

  • Proof of purchase (Order ID, invoice, or payment confirmation)
  • A clear photo or unboxing video showing the issue (for damaged, defective, or incorrect items)
  • The product must be unused, unwashed, and in its original packaging, with all tags intact

Items That Cannot Be Returned

The following items are not eligible for return, replacement, or refund:

  • Products purchased on sale, discount, or promotional offer
  • Products that have been used, washed, or altered
  • Items missing original tags or packaging
  • Baby toys or accessories that have been opened from sealed hygiene packaging (for health and safety reasons)

How to Request a Replacement

  1. Contact our support team within 24 hours of receiving your order
  2. Share your Order ID and a clear photo/video showing the issue
  3. Our team will review your request and confirm if it qualifies
  4. Once approved, we will arrange a replacement of the same product, subject to availability

If the same product is out of stock, we will offer you a suitable alternative or store credit of equal value, based on mutual agreement.

Delivery Charges

Any delivery or courier charges related to the original order are non-refundable. If a replacement is approved due to our error (wrong item, defective product, or missing parts), Woliyo will bear the delivery cost for sending the replacement.

Cancellation Policy

Orders can only be cancelled before the item has been shipped. Once your order has been dispatched, it cannot be cancelled. To request a cancellation, please contact our support team immediately with your Order ID.

Need Help?

If you have any questions about your order, return, or replacement request, we’re here for you.

📧 support@woliyo.com
📞 +8801320549246

Woliyo — Wrapped in Love.